The technical support and maintenance of RPS is increasingly consolidated as an entrance point, as a common meeting point for consultants and customers in relation to the reality of what truly happens in the implementations, and as a global knowledge repository on the software and its capacities. The service, from the outset, is associated with the sale of the licenses and begins with the installation of the software. With its launch, customers and distributors obtain answers upon the registration of their questions and suggestions, technical responses and a product under permanent revision and use by thousands of users on a global scale.
This service is contracted jointly with the sale of the standard software and has an annual periodicity with automatic renewal at the end of each period.
The RPS distributor can obtain, depending on the contract modality:
CORRECTIVE MAINTENANCE OF THE SOFTWARE
Through the Customer Service Centre of RPS and through the remote control of the Customer or Distributor’s computer, that includes:
- Assistance with questions about the standard operation of RPS.
- Corrective maintenance service for the ERP.
EVOLUTIONARY MAINTENANCE OF THE SOFTWARE
- Automatic receipt and installation of new versions of the RPS programs contracted.
- Incident management tool and management of customer maintenance contracts.
- Integration of customer incidents with second level support for the distributor.
Access to the private area for distributors